Smoking is not allowed in Villa IntimaSea. Guests may smoke outside on the balconies or on the grounds. Guests who smoke indoors at Villa IntimaSea will be charged a fee of $250 plus $150 per contaminated room to cover the cost of cleaning such room(s). We are serious about this - one of our owners is asthmatic and cannot stay in a room in which people have been smoking. 
Obviously, no drugs or hazardous materials are allowed on Villa property.

PAYMENT POLICIES

·        Reservations and Confirmation A 50% deposit of gross rental plus the U.S. Virgin Island's hotel tax (8%) is due 15 days after verbal confirmation of the reservation. When deposit is received, a written confirmation will be mailed, emailed, or faxed. 

·        Payment Methods We accept Visa, MasterCard, American Express, Discover, Check & Money Order

·        Final balance is due 60 days prior to travel date. 
EXCEPTION: final payment for Thanksgiving/Christmas/New Years is due 120 days prior to arrival.
If reservation is made less than 60 days before arrival, total payment is due no later than 5 days after verbal confirmation of reservation.

·        Mailing address for payments:
Make checks payable to:
Villa IntimaSea LLC.

Mail them to:
Villa IntimaSea, LLC
c/o Susan Durham
7076 Glanamman Way
Warrenton, VA 20187

·        Damage Deposit A $1,000 damage deposit is due upon arrival and may be paid in cash or by a major credit card on file. Deposit will be refunded less any damage, smoking cleanup, etc. and less charges for long distance calls made during your stay. 

·        Capacity of Villa The total number of guests permitted in the Villa anytime is restricted to the number of guests who have been scheduled and who have paid. If additional guests stay over the number scheduled, $250 per additional guest will be charged, part of which may be taken from the deposit. 

o       The standard capacity of the Villa is 8. 

o       Beyond the standard capacity of the Villa, up to two children who sleep in cribs may stay at an additional cost of $100 each. However, this must be scheduled when the reservation is made.

 CANCELLATION POLICIES

·        In the event you cancel your reservation for any reason, you are still responsible for your full rental amount unless a replacement rental is obtained for Villa IntimaSea. 
Should you cancel for any reason and if we ARE able to find a replacement rental, we will refund whatever you have paid prior to the cancellation less 15% of the full rental rate as a service charge. If you cancel less than 90 days before your reservation date, the service charge will be 25% of the full rental rate. 
No monies will be refunded unless a replacement rental is obtained.

·        Trip Cancellation Insurance We strongly recommend that you purchase trip cancellation insurance. No shows, late arrivals, changes in the number of persons in your group after arrival, and early departures are all non-refundable. No refunds will be granted unless there is a serious problem with the Villa that cannot be fixed in 24 hours.

HURRICANE POLICY

·        Hurricane season is from June 1 – November 30. If a hurricane is threatening the island during your stay, we reserve the right to ask you to depart early. The guest is responsible for all additional charges related to any act of nature. In the event of a hurricane or any natural disaster during you vacation, the staff will assist in any way possible, but is not responsible for anything that may result.

·        Traveler’s Cancellation Insurance is STRONGLY ADVISED, as there is no refund for weather, or any acts of nature. Retained monies will be credited toward a future reservation for the same villa if completed within 6 months. If you must evacuate the villa prematurely, the prorated value will be credited toward future travel at the same property within 1 year of evacuation date.

·        Travel Insurance Companies (provide for convenience only, no recommendation is made regarding any insurance company):
• Global Care (800) 799-1017
• CSA Vacation Guarantee: (800) 348-9505
• AIG Travel Guard: (800) 826–4919 or (800) 826-1300 (www.travelguard.com)

RETURNING YOUR SECURITY DEPOSIT  

·        Smoking is not allowed in Villa IntimaSea. Guests who smoke indoors at Villa St. John will be charged a fee of $250 plus $150 per room to cover the cost of cleaning "contaminated" room(s).

·        Phone Calls: Local calls are free, and you do not need to use an area code. For long distance calls, guests are to use their own credit card; if any long distance calls are charged to the house number, the cost will be deducted from the deposit before it is returned.

·        Damage to the Villa or Furnishings: Guests are asked to treat the Villa and its indoor and outdoor furnishings with care, as in their own home. Much furniture in both villas is new. Guests are expected to use coasters on the furniture and not to place heavy or rough items on the furniture. In bedrooms, keys and hard/sharp objects should be placed on the mats on the dressers set there for that purpose. If furniture or furnishings get broken or missing, or if there is damage beyond normal wear and tear to the Villa or its furnishings, we will deduct from the deposit an amount that will allow us to replace the broken/damaged/missing item. 

·        Pets are not allowed in Villa IntimaSea.

·        Orderliness of the Villa: Generally, new guests arrive a few hours after "old" guests depart. This means that cleaning and getting the Villa ready for the new guests must be done quickly. Hence, guests are asked to leave the Villa in an orderly manner. Please load the dishwasher with dirty dishes and run it as you leave. Please leave used linens in the bedrooms. Rearranging the furniture or removing any items from the Villa is prohibited. Guests will be charged for broken or missing items, and will be charged an additional fee for cleaning if the Villa is left in a state that requires additional cleaning or repairs.

·        Your Security Deposit LESS ANY EXTRA CHARGES will be returned to you as soon as the telephone bill is received and cleared for the period in which you stayed in the Villa; any deductions will be explained.

LIABILITY

Villa IntimaSea, LLC assumes no liability for property loss or damages, nor liability for injury, accidents, or delays to guests. Furthermore, guests are responsible for Villa IntimaSea during occupancy, and must lock the Villa's windows and doors securely when not on the premises, and must conduct themselves in a judicious and responsible manner.

Transportation (airlines, ferries, charter vessels, rental cars, and taxis) is supplied by providers who operate independently of Villa IntimaSea. We assume no responsibility, therefore, for any loss, injury, or damage to person or property because of the acts of the transportation providers.

Furthermore, guests are responsible for the villa during occupancy, and must lock all villa windows and doors securely at all times when not on the premises, and must exercise care in securing all personal property. We reserve the right to refuse service to anyone at our complete discretion.

ARRIVING AND LEAVING VILLA INTIMASEA

·        Check-in time is 3:00 pm or later.

·        Check-out time is 10:00 am or earlier.

·        Information about ferry schedules can be obtained online at www.st-thomas.com/week/ferries.html. 

·        Our Villa Manager will meet you at the ferry dock when you arrive on St. John. Please contact the Villa Manager with information about your arrival time on St. Thomas or other arrangements so we can meet up with you to give you the key to the Villa, explain procedures, etc. 

·        Rental Cars Most guests rent a car for exploring the island. There are numerous rental car agencies on St. John, most located in Cruz Bay or if you would like, we can arrange for your rental car. 

HOUSEKEEPING AND SERVICES AT THE VILLA

·        Villa Manager Alec Harris is on call if assistance is needed or a problem occurs. His phone number is (340) 693-8485 or (800) 283-1746. His cell phone number is 340-244-7418.

·        What is provided at the Villa?
All linens, including sheets, beach towels, bath towels, bed covers; fresh linens are provided at mid-week 
 Hair dryers are in each bathroom
A safe is available for storage of personal valuables
The living room has cable TV and VCR/DVD; movies (VCR and DVD) are in available for use by guests
The kitchen is fully equipped for cooking

·        Service/Repairs From time to time, maintenance personnel must stop by the Villa to make repairs. Every effort is made NOT to disturb guests, but on rare occasions a repairman must enter the Villa when guests are there. 

·        Pool Service and Grounds Maintenance Pool service and grounds maintenance occurs weekly.

·        Power Outages Occasionally, St. John suffers from power outages. Should this occur, flashlights are available for the use of guests. Please do not flush toilets or use electricity during these periods. 

·        Water Conservation and Water Problems Water conservation is an important part of life on St. John. Some water is hauled in from St. Thomas, but mostly rainwater is collected in cisterns under the house. PLEASE USE ONLY WHAT YOU NEED. We sometimes experience water shortages and beg your indulgence. If the house has no water, please call the Villa Manager.

GATHERINGS AT THE VILLA

Villa IntimaSea is rented to families and responsible adults only; absolutely NO house parties or functions such as weddings, meetings, or parties involving outside individuals are allowed without advance WRITTEN permission from the owners or the Villa Manager. Guests shall be sufficiently quiet and peaceful so as not to disturb other residents of the neighborhood.

CONSTRUCTION NOISE

St. John is experiencing a large amount of growth, resulting in construction at different locations around the Island, including Chocolate Hole Bay . Work generally begins at 7:00 am and ends by 3:30 p.m. weekdays and as such we do not offer refunds for construction related issues. We appreciate your understanding of this situation.

 As of September 2009